Send as an e-Boks letter or a physical letter
See how to set up the e-Boks template in NextSign: a letter with a link or the case documents, read receipts, and a physical letter by post if the recipient doesn't have e-Boks, the Danish digital mailbox.
The e-Boks template decides what the recipient gets in their e-Boks, the Danish digital mailbox: a letter with a link, a letter with the case documents, or only the documents. It also controls read receipts, and whether the letter goes by post if the recipient doesn't have e-Boks.
The video shows the template and how it looks on the case afterwards. Sending to e-Boks itself has its own guide. Below, the steps are described.
How to do it
- Open the template. Go to "Communication", choose e-Boks, and click "Edit" next to the template.
- Write the message. Under "The message in e-Boks", enter the title the recipient sees in their e-Boks and the text on the button that opens the case. You also choose how long the button is shown.
- Choose a read receipt. Under "Read receipt", choose whether the recipient has to confirm that the letter was opened. With "Required", the letter can only be read once the recipient has confirmed. Read receipts need a setup at e-Boks, which NextSign helps with.
- Choose the content. Choose "Letter with link", "Letter and documents" or "Case documents only". The first two need a letter, which you upload as a .docx with tags or as a .pdf.
- Physical letter. Tick "Send a physical letter if the recipient doesn't have e-Boks" if the letter should go by post when the recipient doesn't have e-Boks. Click "Save".
- Send the case. When you send a case with the template, "Fallback to letter" is turned on from the start. You can turn it off on the individual case.
- Follow the case. On the case, "Opened" and a time appear once the recipient has opened the letter, and you can open the receipt with "View receipt".
Good to know
- The read receipt covers the first dispatch, not reminders or letters sent by post.
- A physical letter needs the recipient's address on the document. If you choose "Case documents only", tick "Put the recipient's address on the document".
- In a mass send, you can later send a physical letter to e-Boks recipients who haven't responded yet, with "Send letter" in the statistics.
- e-Boks messages and physical letters can only be sent to Danish addresses.
Questions and answers
What happens if the recipient doesn't have e-Boks?
If "Send a physical letter if the recipient doesn't have e-Boks" is on, the letter goes by post instead. Otherwise nothing is sent, and you see the error on the case.
Can I see whether the letter has been read?
Yes, when the template asks for a read receipt. The recipient then shows when the letter was opened, and the receipt is saved on the case.
